A Teams Room camera goes down at a remote site. Your support engineer needs access to diagnose it. Instead of a two-minute fix, they're filing a request, waiting for the network team, and hoping the VPN client cooperates. Two hours later, the meeting room is still broken.
This is the hidden cost of VPN-based device management - not the VPN itself, but everything it drags along with it.
VPNs were built for a different era of IT. For distributed Teams Room estates, they introduce:
None of this shows up on an invoice, but it shows up in your MTTR.
Morbit's Remote Connections feature uses secure, TLS 1.2/1.3 encrypted point-to-point tunnels - no VPN, no firewall changes, no client software. Your engineer connects directly to the affected device from Morbit's cloud platform, gets eyes on the problem, and resolves it. No infrastructure debt, no waiting on a network team ticket.
That remote Teams Room camera issue? With a direct point-to-point tunnel, your engineer connects, diagnoses, and fixes it in the time it used to take to submit the access request. That's the difference between reactive firefighting and genuinely proactive support.
If your support team's response time is being dictated by network provisioning rather than the actual fault, it's worth reconsidering the model. See how Morbit's Remote Connections feature works for your Teams estate - book a demo.