Waiting for a user to say "my meeting room isn't working" is already too late. Configuring proactive alerts in Morbit Studio flips that dynamic — your team knows about an issue before anyone notices it.
Here's how to get it set up.
From the main Morbit Studio dashboard, head to the Alerts section. You'll see any existing rules here, along with the option to create new ones.
Morbit supports alerts across four key categories: device health, device registration status, call quality thresholds, and environmental data (CO₂, temperature, and humidity). Start with the category most relevant to your current pain points.
Good starting points:
These aren't arbitrary figures — they reflect real-world comfort and reliability benchmarks.
Alerts can land in your email inbox or surface directly on the Morbit Studio dashboard. If you use Freshdesk, enable the integration to automatically generate a support ticket from any alert — so every issue has a resolution workflow attached from the start.
Don't alert on everything at once. Start with client-facing rooms, executive meeting spaces, and any rooms with a history of problems. This keeps alert volume manageable and focuses your team where it matters most.
Once configured, proactive alerting moves your support model from reactive to genuinely preventative. That's where the real reduction in support workload comes from — and where IT teams start getting ahead of the curve rather than chasing it.
Ready to configure your first alert? Log in to Morbit Studio and head to the Alerts section to get started — or get in touch with our team if you'd like a guided walkthrough.