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    Announcing Zoom integration

    Tim Kefford Mar 20263 min read

    One Platform, Complete UC Visibility

    Your organisation doesn't live in a single platform — and now your monitoring doesn't have to either. Morbit now supports Zoom monitoring alongside Microsoft Teams, giving IT teams complete visibility across their entire unified communications stack.

    For many organisations, the reality is a mixed UC environment. Some teams use Microsoft Teams, others rely on Zoom, and meeting rooms might run either platform depending on when they were deployed. Until now, monitoring these environments meant using separate tools, separate dashboards, and separate workflows.

    Why Zoom Monitoring Matters

    Zoom has become a critical part of enterprise communication infrastructure. From executive boardrooms to all-hands meetings, Zoom Rooms and Zoom-enabled devices are everywhere. But monitoring Zoom environments at scale presents the same challenges as Teams: device health, call quality, firmware management, and proactive issue detection.

    Morbit's Zoom integration brings the same depth of monitoring that Teams users already rely on. Track Zoom Room health, monitor call quality metrics, manage device firmware, and receive proactive alerts when issues are detected — all within the same Morbit Studio interface.

    Unified Monitoring Across Platforms

    The real value isn't just monitoring Zoom — it's monitoring Zoom and Teams together. With Morbit Studio, you get a single view across both platforms. Compare call quality, track device health, and manage assets regardless of which UC platform they're running.

    For IT teams, this eliminates the need to switch between different monitoring tools and reduces the cognitive overhead of managing multiple platforms. For managed service providers, it means supporting customers on either platform — or both — without duplicating your operational tooling.

    What's Monitored

    Morbit's Zoom integration covers the key areas that IT teams need visibility into:

    • Zoom Room Health: Real-time status monitoring for all Zoom Room devices, including cameras, microphones, speakers, and displays.
    • Call Quality Metrics: Detailed quality of service data for Zoom meetings, including packet loss, latency, jitter, and resolution.
    • Device Management: Firmware versions, model information, and operational status for all Zoom-connected devices.
    • Proactive Alerting: Automated alerts when Zoom Room devices go offline, experience quality degradation, or need firmware updates.

    Getting Started

    Adding Zoom monitoring to your Morbit Studio instance is straightforward. Connect your Zoom account through Morbit's integration settings, and your Zoom Rooms and devices will begin appearing in your monitoring dashboard within minutes.

    If you're already using Morbit for Microsoft Teams monitoring, your Zoom data will appear alongside your Teams data — giving you that unified view across your entire UC estate.

    Whether you're an IT team managing a mixed UC environment, an MSP supporting customers on multiple platforms, or an AV integrator deploying Zoom Rooms alongside Teams Rooms, Morbit's Zoom integration gives you the visibility you need from a single platform.